Policy on the use of cookies and other tracking technologies

WHAT IS A COOKIE OR OTHER TRACKING TECHNOLOGY?

A cookie is a text file that may be stored on and read from a user’s device (computer, mobile phone, tablet or any other connected device) when they visit a website.

Cookies are used, amongst other things, to recognise a device, to store certain browsing information, and to enable certain services to function.

The term ‘other trackers’ refers, more broadly, to any technology that enables information to be stored on or read from a device, or that enables a user or device to be recognised, including:

• HTTP cookies;
• session or persistent cookies;
• pixels or web beacons;
• SDKs (Software Development Kits) used in mobile applications;
• local storage technologies (‘local storage’ or ‘session storage’);
• advertising identifiers associated with mobile devices;
• any similar technology that enables navigation tracking or technical recognition.

WHAT TRACERS DO WE USE?

Thrillstage uses different categories of cookies and other trackers depending on the purposes for which they are used.

Strictly necessary trackers

These cookies are essential for the website to function or for the provision of a service specifically requested by the user.

In particular, they can enable:

• to ensure the technical operation of the website;
• to maintain a user session;
• to enable authentication;
• to secure transactions;
• to prevent fraudulent use;
• to remember the user’s cookie preferences;
• to ensure the continuity and availability of services.

These trackers are not subject to the requirement to obtain prior consent where they are strictly necessary for the operation of the requested service.

Audience measurement trackers

Thrillstage may use trackers to measure the Website’s audience, compile visitor statistics and analyse the use of digital services.

In particular, these trackers can be used to:

• to find out how many people visit the various pages;
• to identify any technical difficulties encountered by users;
• to improve the website’s performance and user-friendliness;
• to measure the effectiveness of certain features.

Where these trackers are not covered by an exemption from the requirement for consent under the applicable regulations, they are only placed on a device after the user’s consent has been obtained.

Personalisation plotters

These cookies are used to remember certain user choices or preferences in order to improve the user’s browsing experience.

In particular, they may relate to:

• the selected language;
• certain display settings;
• preferences regarding the use of the website.

Depending on their purpose and how they work, these trackers may require consent to be obtained beforehand.

Advertising, marketing and social media trackers

Subject to the user’s prior consent where required, Thrillstage and its partners may use cookies for the following purposes, amongst others:

• to measure the effectiveness of communication campaigns;
• analyse interactions with the content provided;
• limit the number of times an advert is shown;
• to personalise the content or adverts displayed;
• compile statistics relating to marketing campaigns;
• to enable certain social media-related features.

These trackers may result in the collection of information relating to browsing behaviour, interactions with content or technical identifiers.

Tracers used in electronic communications

As part of its electronic communications, Thrillstage may use tracking pixels, also known as ‘spy pixels’, ‘web beacons’ or ‘web tags’.

These technologies generally take the form of very small, invisible images embedded in an email. When activated, they can be used to collect certain information relating to the receipt or opening of an email, such as the date and time it was opened or certain technical details about the email client used.

In accordance with the applicable regulations, Thrillstage restricts the use of tracking pixels without prior consent to cases where such trackers are strictly necessary for the provision of the requested service, for the security of communications, or to comply with a legal obligation.

In this regard, tracking pixels may be used, for example:

• to ensure the security of electronic communications, in particular where they are used to authenticate a user, to secure a requested service or to prevent fraudulent activities;
• to measure email open rates for deliverability purposes, where such measurement is strictly necessary for the technical management of mailing lists, in particular to identify addresses that have become inactive, to adjust the frequency of mailings or to suspend certain mailings where necessary.

In this context, Thrillstage limits the information it collects to what is strictly necessary and does not use this data to analyse recipients’ individual behaviour for marketing purposes, create profiles or carry out targeted marketing activities.

These pixels may be included, in particular, in communications that are strictly necessary for our relationship with Visitors, i.e. in so-called ‘transactional’ emails, such as:

• order confirmations;
• the dispatch of tickets or admission passes;
• information relating to an event;
• customer service replies;
• notifications relating to a booking, a change, a cancellation or a refund.

Any other use of tracking pixels – in particular to measure the performance of marketing campaigns based on recipients’ individual behaviour, to personalise marketing communications, to adjust the frequency of mailings or to create profiles – is subject to prior consent being obtained where such consent is required.

PARTNERS LIKELY TO DEPLOY TRACKERS

Depending on the features available on the website, trackers may be placed:

• directly from Thrillstage;
• by technical service providers acting on its behalf;
• by partners offering certain services integrated into the website.

These partners may, in particular, be involved in the following areas:

• hosting and security;
• audience measurement;
• management of communication campaigns;
• embedded content;
• social media features;
• payment or ticketing services.

The up-to-date list of partners and the trackers used can be accessed via the consent management platform available on the website.

applicable legal bases

The cookies that are strictly necessary are used on the basis of Thrillstage’s legitimate interest in ensuring the functioning, security and availability of its digital services.

Other cookies are used only after the user’s consent has been obtained, where this is required by the applicable regulations.

Consent must be freely given, specific and informed, and may be withdrawn at any time.

Retention period for trackers and preferences expressed

Cookies and other trackers are retained for a period not exceeding thirteen (13) months from the date they are placed on the user’s device, unless a different period is justified by their purpose or required by applicable regulations.

The information collected using trackers is retained for a period commensurate with the purposes for which it is processed and does not exceed the periods applicable to the processing operations in question.

The user’s choice regarding whether to accept or reject cookies is stored for a maximum period of six (6) months.

At the end of these periods, consent or refusal may be sought once again.

managing your preferences

On their first visit to the website, users are informed about the use of cookies and other trackers via a consent management interface.

This interface allows you to:

• to accept all trackers subject to Consent;
• to refuse these trackers;
• to select the accepted tracer categories.

Users can change their preferences at any time by clicking on the ‘Manage my cookies’ link, which can be found in the footer of the website.

Users can also configure their browser to restrict or block the use of cookies. However, certain settings may affect the functioning of some of the Website’s features.

your rights

Personal data that may be collected via cookies and other trackers is processed in accordance with the GDPR.

Data subjects have the following rights, amongst others:

• right of access;
• right to rectification;
• right to erasure;
• the right to restriction of processing;
• the right to object where the relevant conditions are met;
• the right to withdraw their consent at any time where the processing is based on that consent.

For further information on how to exercise these rights or on Thrillstage’s processing of personal data, Visitors may consult Thrillstage’s Privacy Policy.

policy developments

Thrillstage may amend this Policy to take account of regulatory, technical or operational changes. Visitors will be duly informed of any substantial changes.